What We Do / 03. CX | BPO Workflows

CX | BPO Workflows

We help organizations eliminate operational bottlenecks and scale efficiency by outsourcing their routine, repetitive back-office tasks to us.

CX | BPO Workflows

Operate high-volume workflows where scale, dependability, and turnaround matter.

IIMI delivers reliable BPO services across industries, specializing in medical and insurance claims, prescription processing, real estate title searches, financial services, and accounting.


  • Real Estate Title Search

  • Medical Claims Processing and Prescription Processing

  • Equity Research Services and Financial BPO Services

  • Pharmacy Billing Adjudication

 

Real Estate Title Search

IIMI provides real estate title searches, property tax research, mortgages, and other real estate-related data services. Our client is a publicly traded company and one of the largest real estate title insurance companies in the U.S. IIMI processes approximately 16 million images per month related to US real estate title and legal documents collected from 200+ county record offices.

  • Guaranteed 48-hour turnaround

  • IIM has been offering this service since 2001

Tasks involve research and analysis of real property information, mortgage documents, property and tax records, etc. Process involves interfacing with various county and city databases and cross referencing information with physical and digital maps. IIMI has 500+ dedicated staff members in our real estate services division, and we guarantee 48-hour turnaround.

 

Medical Claims Processing and Prescription Processing

Security and confidentiality is of paramount importance in processing private healthcare information. IIMI not only guarantees highly secure data storage, we also have a company culture that emphasizes trust, honesty, and integrity. The fact that industry-leading corporations and healthcare providers trust us with their work underscores our dedication to protecting data through robust security procedures and technology.

Our medical claims and prescriptions processing are two distinct service lines. However, many commonalities exist because of the strict health data security and privacy standards mandated by HIPPA legislation.

Challenges of medical claims and prescription processing include:

  • Three-minute turn around

  • 100 percent accuracy

  • Patient Data Security

  • 80% Night Shift

  • 9 PM–9 AM

 

Equity Research Services and Financial BPO Services

IIMI offers equity research and Business Process Outsourcing (BPO) services to the financial services industry. Our dedicated team of qualified finance personnel is graduates of top universities with accounting and finance degrees, as well as Chartered Accountants, CPAs, MBAs.

Your time is valuable

IIMI’s equity research and financial BPO services can help free up your senior analysts to concentrate on high-level analysis and spend more time talking to CEOs and CFOs, instead of running numbers. We are well trained and experienced to perform a variety of structured, repetitive financial analysis tasks, allowing you to concentrate on producing better research and covering more companies.

Our equity research and financial BPO services clients include Watson Wyatt Worldwide, a global leader in actuarial, pension, and compensation consulting services and a leading equity research firm from Australia, providing incisive and rigorous securities analysis to investment advisers throughout Australia and New Zealand.

Equity research and financial services include:

  • Financial analysis

  • Equity and stock research

  • Stock coverage

  • Industry analysis

  • Financial modeling

  • Bookkeeping and financial reporting

  • Financial & ESG Data

 

Pharmacy Billing Adjudication

With years of experience in processing adjudication for leading pharmacies in USA, we understand every type of complication that may arise in the claims adjudication process. Our team is experienced in understanding the various billing requirement and ready to provide customized solutions. We use the steps below to generate, submit and follow up on claim processing to ensure maximum reimbursement. The five steps are:

Service Ecosystem

IIMI's Service Model

Scanning creates the source layer. Data services structure it. BPO teams operate the workflows. AI-ready foundations turn the whole system into reliable ground truth.

  • 01

    Document Scanning

    Physical records are digitized, indexed, and prepared for secure access, retrieval, and downstream processing.

  • 02

    DX | Legacy Data Transformation

    Data is extracted, cleansed, enriched, and structured to improve quality, usability, and operational value.

  • 03

    CX | BPO Workflows

    Specialized teams manage claims, title search, records processing, and other document-intensive operations.

  • 04

    AI-Ready Foundations

    Validated, classified, and labeled information becomes trusted data ready for analytics and AI initiatives.

Security

Security-first operations at every stage.

The same control posture carries from document intake through scanning, data services, workflow operations, and AI-ready preparation.

ISO 27001 & SOC Compliant
Control-oriented delivery and operational review.
GDPR
Privacy-aware data handling for regulated workflows.
HIPAA
Healthcare sensitivity across claims and records processes.